A glimpse at my professional life.
This post is the result of a particularly terrible Monday I had a few weeks back. I'm posting it in hopes that a google search of Cisco and Plantronics Headset yeilds this info for someone, as it wasn't available for me.
For the Cisco Call Manager (telephone system) we use Plantronics headsets. CS-55s for the phones on the desks and CS-50/60s or Voyager 510s for the soft phones (PC-Based phone). The Headset with the desk phone has a button on the side for call control. Click it to answer or hang up on a call. The 2 for the softphone do as well, but they don't work without the Plantronics PersonoCall software and some other tweaking.
I was told by both my vendor and plantronics support that I did not need the software to make the call control button work. After a day of toiling on it, I got to someone at plantronics who knew what the f they were talking about and they told me that you do indeed need to install the PersonoCall software and do it before installing the Cisco Softphone. Additionally, you have to Designate the headset as the Handset in the audio tab or audio tuning wizard on the Cisco IP communicator.
These are all outlined by Plantronics in a document here:
http://www.plantronics.com/media/media_resources/literature/user_guides/cisco_IP_communicator_setup.pdf
http://plantronics.custhelp.com/cgi-bin/plantronics.cfg/php/enduser/std_adp.php?p_faqid=9482&p_created=1197413729&p_sid=62BLSupj&p_accessibility=0&p_redirect=&p_lva=&p_sp=cF9zcmNoPTEmcF9zb3J0X2J5PSZwX2dyaWRzb3J0PSZwX3Jvd19jbnQ9MzMsMzMmcF9wcm9kcz0wJnBfY2F0cz0mcF9wdj0mcF9jdj0mcF9zZWFyY2hfdHlwZT1hbnN3ZXJzLnNlYXJjaF9ubCZwX3BhZ2U9MSZwX3NlYXJjaF90ZXh0PXBlcnNvbm9jYWxs&p_li=&p_topview=1
Fun, right? Insert cliche "At least I have a Job" here.
For the Cisco Call Manager (telephone system) we use Plantronics headsets. CS-55s for the phones on the desks and CS-50/60s or Voyager 510s for the soft phones (PC-Based phone). The Headset with the desk phone has a button on the side for call control. Click it to answer or hang up on a call. The 2 for the softphone do as well, but they don't work without the Plantronics PersonoCall software and some other tweaking.
I was told by both my vendor and plantronics support that I did not need the software to make the call control button work. After a day of toiling on it, I got to someone at plantronics who knew what the f they were talking about and they told me that you do indeed need to install the PersonoCall software and do it before installing the Cisco Softphone. Additionally, you have to Designate the headset as the Handset in the audio tab or audio tuning wizard on the Cisco IP communicator.
These are all outlined by Plantronics in a document here:
http://www.plantronics.com/media/media_resources/literature/user_guides/cisco_IP_communicator_setup.pdf
http://plantronics.custhelp.com/cgi-bin/plantronics.cfg/php/enduser/std_adp.php?p_faqid=9482&p_created=1197413729&p_sid=62BLSupj&p_accessibility=0&p_redirect=&p_lva=&p_sp=cF9zcmNoPTEmcF9zb3J0X2J5PSZwX2dyaWRzb3J0PSZwX3Jvd19jbnQ9MzMsMzMmcF9wcm9kcz0wJnBfY2F0cz0mcF9wdj0mcF9jdj0mcF9zZWFyY2hfdHlwZT1hbnN3ZXJzLnNlYXJjaF9ubCZwX3BhZ2U9MSZwX3NlYXJjaF90ZXh0PXBlcnNvbm9jYWxs&p_li=&p_topview=1
Fun, right? Insert cliche "At least I have a Job" here.
posted by Zach at 2:15 PM
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